QuestionsFREQUENTLY ASKED

Yes. SAIL Customized Home (溪岸) has a showroom in Xuhui District: Room 210, Building C, DOBE Xujiahui WE, 218 Wending Road, Xuhui District, Shanghai (上海市徐汇区文定路218号 德必徐家汇WE C座210). You can see finishes and hardware, walk through room settings and talk to a designer in person.

Contact Manager Jiang: phone / WeChat +86 136 1806 5362, email 65250738@qq.com. You can also scan the WeCom (WeChat Work) QR code on this website. The national hotline is 400-0022-277.

You can email your brief in English to 65250738@qq.com with your floor plan and photos. If you would like English-speaking support during a visit or measurement, mention it in advance so the store can arrange it.

An appointment is recommended. Send your floor plan and a few photos first, and a designer can prepare ideas before you arrive. Please confirm opening hours with the store before you go.

Your floor plan (a phone photo is fine), the compound name and floor, photos of the current space, inspiration pictures, a rough budget and your move-in date. If you work with an interior designer, bring them along.

Take the metro to Xujiahui (Lines 1/9/11), Shanghai Indoor Stadium (Lines 1/4) or Yishan Road (Lines 3/4/9), then walk or take a short taxi ride to 218 Wending Road. Search "德必徐家汇WE" in your navigation app for the last stretch.

Take Metro Line 10 to Jiaotong University and change to Line 11 for one stop to Xujiahui, or take Line 2 to Zhongshan Park and change to Lines 3/4 for Yishan Road. A taxi is also straightforward.

Take Metro Line 2 to Century Avenue and change to Line 9, which runs directly to Xujiahui and Yishan Road. With luggage, a taxi is easier.

It is DOBE Xujiahui WE, a creative office park converted from the former Shanghai Yongxin Raincoat Dyeing and Weaving Factory, near Puhuitang Road and the Tushanwan heritage area. Wending Road is known locally as a home-furnishing street.

The showroom is just south of the Xujiahui shopping area. Nearby are the Tushanwan Museum, St. Ignatius Cathedral, Xujiahui Library and Guangqi Park. Wending Road also has other home-furnishing malls, so you can look at custom cabinetry, soft furnishings and lighting in one trip.

All 16 districts of Shanghai, including Pudong, Xuhui, Changning, Jing'an, Huangpu, Minhang, Qingpu, Songjiang and Jiading. For projects in Suzhou, Hangzhou, Ningbo, Wuxi, Nanjing or Hefei, the store can advise which SAIL showroom is most convenient.

SAIL is a Chinese whole-house custom furniture brand that practices naturalism. It was founded in Chengdu in 2011 by three women and belongs to Chengdu Jisi Furniture Co., Ltd. Its idea, "泊心天地宽", means giving the heart a place to moor, so that the world feels wide again.

Kitchens, wardrobes and walk-in closets, entryway and shoe cabinets, TV and media walls, sideboards, bookcases, wine cabinets, balcony and laundry cabinets, bathroom vanities, platform beds and children's rooms, wall panelling and integrated doors.

Natural, quiet interiors: mid-century, wabi-sabi and nature-inspired homes that use wood, stone, rattan and textiles, with the textures and traces of time as the main character. SAIL has also completed Song-dynasty inspired, French, Japanese, new Chinese and Tuscan-style projects.

SAIL's signature design, now called Edge (棱) in the TERRA collection. Raised lines run across the cabinet fronts, giving panel furniture the three-dimensional depth of solid-wood joinery without visible metal handles. It was developed in 2019 and shown at Guangzhou Design Week in 2022.

They are SAIL's "Natural Narrative" collections. TERRA (earth) brings grounding: Edge, Trace and Shell. VITA (life) brings warmth: Weave, Grain and Nest. AETHER (sky) brings lightness: Mist, Ripple and Shadow.

Yes, including the MUSE Design Awards Gold (2021) for its 4.0 showroom space, and HCA Product Design Awards at Guangzhou Design Week in 2022, 2023 (including the Supreme Award) and 2024.

Yes. SAIL set up its own factory in 2015. Products go through full-line quality inspection before leaving the factory, and installers are full-time technicians trained to SAIL standards.

Yes. There is no nationality restriction. You need the property address, floor plan and access for measurement. For a rented home, get your landlord's written permission first.

Custom furniture in China is usually paid in stages: a deposit to start detailed design, and the balance before production or delivery, as written in the contract. Bank transfer, Alipay and WeChat Pay are common, and Alipay and WeChat Pay now accept many international cards. Confirm the payment methods with the store before signing.

Registered businesses in China issue invoices (fapiao) as required by law. If you need a company invoice for reimbursement, give the store your company name and tax ID before signing so the details are confirmed in advance.

Yes. For corporate orders, confirm the contracting entity, payment terms, invoice details and delivery addresses up front. For several similar apartments, a sample unit is usually approved first.

It depends on your lease and budget. In a home you own, built-in storage adds lasting value. In a short-term rental, keep the custom part small and removable, and spend more on freestanding furniture you can take with you.

Panel cabinets can be dismantled and reassembled, but they are made to fit your current walls, so a new home usually needs adjustments. If you plan to move abroad, ask a professional international mover about shipping and customs.

China's departure tax refund applies to goods bought at designated stores and carried out of the country within the required period. Built-in custom furniture installed in a Chinese home normally does not qualify. Check the latest rules with the retailer and customs.

Custom furniture normally includes delivery and installation by the brand's installers. The scope, schedule and any special access needs are confirmed in the contract.

Project briefing, then on-site measurement and detailed design, a first design review, and a final review where materials, colour samples and price are confirmed. After that comes the contract, a second measurement, production, delivery and installation, a handover inspection, and after-sales care.

Production takes about 45–60 days for non-painted (melamine and laminate) products and about 75–90 days for painted solid-wood products. From 1 October to 31 March (peak season) allow about five more days. The contract is the final reference.

Decide cabinet layouts before plumbing and electrical work so sockets, water and drain points match the design. Final measurements are taken after walls, floors and ceilings are finished.

Five years on cabinet bodies and doors, and a lifetime warranty on basic hardware, according to the contract terms.

Someone needs to open the door and confirm details on site. That can be you, a family member, your designer or your property manager. Drawings and proposals can then be shared by email or WeCom.

Yes. SAIL works with designers on flexible customization such as bespoke paint colours, column structures combined with different materials, and special material processing.

China's standard GB/T 39600-2021 grades wood-based panels by formaldehyde emission measured in a 1 m³ climate chamber: E1 (≤0.124 mg/m³), E0 (≤0.050 mg/m³) and ENF (≤0.025 mg/m³). ENF is the strictest grade.

SAIL's Tmall flagship listings show particleboard at ENF or E0 grade, depending on the product. Ask the store for the exact grade and test reports of the boards in your quote.

Particleboard (chipboard) is made from wood chips pressed with resin. Quality particleboard with a decor surface and good edge banding is stable, holds screws well and is the most common cabinet material in Europe and China. Quality depends on density, resin and surface finish, not the name alone.

Most of SAIL's decor surfaces are imported, and it uses many imported boards as well. Its supply partners include EGGER, Kastamonu and Kronospan. Imported boards are often wider, which reduces visible grain repetition on large wardrobe fronts.

Particleboard uses wood chips and is stable and economical for cabinet bodies. MDF uses fine fibres; it is smooth and suits painted or routed doors, but holds screws less well along its edges. Plywood uses cross-laminated veneers; it is strong and moisture-tolerant but can warp if quality is uneven.

Choose low-emission boards (E0 or ENF), ventilate well for several weeks before moving in, keep air conditioning or air purifiers running, and consider an accredited third-party air test before moving in children or pets.

Not automatically. Solid wood is beautiful and repairable but moves with humidity. Engineered panels are more dimensionally stable. Many good designs combine them, for example panel cabinet bodies with veneered or solid-wood fronts.

Shanghai's plum-rain season usually runs from mid-June to early July. Choose boards with good moisture resistance, sealed edge banding and ventilated backs for wardrobes and shoe cabinets, and use a dehumidifier in closed storage rooms.

A hanging wardrobe is usually about 55–60 cm deep inside so hangers do not touch the doors. Walk-in closets with open shelves can be shallower for folded clothes. Allow extra depth if you use sliding doors.

It is a wardrobe section about 80 cm wide that is set aside for trousers, usually fitted with a pull-out trouser rack. It keeps trousers crease-free and easy to see. Ask the designer how many pairs your chosen rack holds.

Chinese cooking produces more oil smoke than many Western kitchens. A common solution is an open Western kitchen with an island for breakfast and baking, plus an enclosed Chinese kitchen or a powerful range hood. Plan built-in ovens, dishwashers and fridges at the design stage.

Many kitchens use a worktop height of about 85–90 cm, but the right height depends on the cook's height. Some designs use different heights for the sink and the cooktop. Discuss your preferred working height with the designer.

Use floor-to-ceiling cabinets in light, natural colours. Combine wall units with TV walls and desks, keep walkways clear, add a shoe cabinet with a bench at the entrance, and leave one wall empty so the eye can rest.

Balcony cabinets often hold the washing machine and dryer stacked or side by side, a utility sink, cleaning tools and storage. Use moisture-resistant materials and stainless or anti-rust hardware, and check where the water supply and drain are.

Plan shoe shelves around 30–35 cm deep. Add a bench, a space for bags and coats, a key tray and ventilation. In Shanghai's humid summers, ventilation slots or a small dehumidifier help.

A wall of bookshelves with an integrated desk works well in a bedroom or living room. Plan cable management, task lighting and closed storage for documents so video calls show a calm background.

Yes. Old houses often have uneven walls, high ceilings and mouldings. Cabinets need careful measuring and scribing, and any heritage protection rules should be checked with the property management first.

Often-mentioned areas include Gubei in Changning, Biyun and Lianyang in Pudong, Huacao and Hongqiao Town in Minhang, and Xujing in Qingpu. Many professionals also live around Xintiandi, Nanjing West Road, the Former French Concession (Hengfu area) and Lujiazui.

For Caohejing (Xuhui), Xujiahui, Tianlin, Gubei and Qibao are convenient. For Zhangjiang and Jinqiao, people often choose Lianyang, Biyun, Tangzhen or Chuansha. For Lujiazui, most of Pudong and the Huangpu riverside are within reach.

Yes. Register the renovation with the property management, follow the permitted working hours (noisy work is usually restricted at weekends and on holidays) and get approval for any structural or facade changes. Rules differ by compound.

Mainland China uses 220 V at 50 Hz. Check that appliances brought from abroad support 220 V, and confirm built-in appliance sizes before the kitchen is designed.

Shanghai has large home-furnishing malls, design-brand stores and custom furniture showrooms. Wending Road in Xuhui is a home-furnishing street where you can see SAIL's showroom and other home brands in one visit.

Shanghai hosts major furniture and design fairs each year, including CIFF Shanghai and Furniture China (the Shanghai International Furniture Fair). SAIL took part in the Shanghai International Furniture Fair in 2025.